Welcome to my collection of unique hand made jewellery and thank you for taking the time to read my policies. I use only natural crystals from the earth that come from all over the world and each piece is one of a kind and made with love as working with crystals and precious metals is my passion. By purchasing my pieces, you agree to the terms and conditions written below.
Returns and Exchanges
I except payments through Pay Pal. You do not need a paypal account to pay, you can pay with credit/debit cards as a paypal guest. You can also pay with debit and credit cards using the Direct payment option on etsy.
All CUSTOM ORDERS must be paid when ordering.
Deliveries are sent when payment is received using CTT Correios (Portuguese Postal Service). Delivery times may vary and should arrive within 4 to 16 days but can occasionally take a few more days. All items are packed with care and shipped in a padded bubble wrap envelope and your item will be individually wrapped within a natural fibre gift bag. All items will need to be signed for on delivery. The tracking number for your shipment will be sent to you via email as soon as your shipment is sent.
Where is my receipt?
Your reciept will be in the email inbox of which you used to make the order. If you are unable to find it, we suggest to check your 'Spam' as sometimes these mails can accidentally end up in there. If you require a copy, or need to make some changes to the order and wish to have a new receipt, these will be given on request.
Can I amend or cancel my order?
All items can be cancelled/amended without charge if we are given written notice no longer than 24 hours after the order has been made. After this period we are unable to cancel your order as I will have already started making it. Amends can be made to the order on request, but may not always be possible or may incur further charges.
How to contact me
I really appreciate good communication to ensure that you are 100% happy with my pieces. The best way to start communication is by email, email@example.com . If you wish to preview the piece(s) before I send them, I am happy to communicate further with Whatsapp with video and photos.
The reviews on this site were taken from my personal Etsy Shop and also my Facebook Profile. I highly appreciate all feedback and if you would like to leave a review, please if you could use my facebook profile